What can I do if items are missing from my order when receiving?Updated a year ago

If you find that items are missing from your order upon receiving it, please follow these steps:

1. First, double-check your order confirmation email to ensure that you placed the correct order and that the missing items were indeed included in your order.
2. If the details in your order confirmation are correct and you are certain that an item is missing, please get in touch with our customer service team immediately.
3. Our customer service representatives are here to assist you. Reach out to them via live chat or email, and provide your order number and a description of the missing item. Alternatively, you can submit your inquiry using this Contact Form. 
4. Once we verify the issue, we will work swiftly to rectify it. Our fulfillment team will be alerted to send the missing item to you promptly, and there will be no additional cost to you.