What can I do if my item is not as described?Updated a year ago

If you receive an item that is not as described, here are the steps to follow:'

1. Review the Product Page: Start by revisiting the product page to ensure that the item is indeed different from what was described or shown.
2. Return Eligibility: We accept returns for situations where customers change their mind about a product. However, please note that personal care items cannot be returned due to hygiene reasons.
3. Return Window: Our return window lasts for 14 days from the date your order was delivered. To be eligible for a return, the item must be within this timeframe.
4. Contact Customer Service: To initiate a return, please get in touch with our customer service team through Live Chat or email. Alternatively, you can submit your inquiry using this Contact Form. 
5. Check Condition and Packaging: Ensure that the item you wish to return is in good condition and in its original packaging. This helps expedite the return process.
6. Non-Returnable Items: For a list of items that cannot be returned, please refer to our Refund Policy. It provides details on non-returnable products.

If you believe your item is not as described, we are committed to resolving the issue promptly and ensuring your satisfaction. Please don't hesitate to reach out to our customer service team for assistance with your return.