Why has my payment been declined?Updated a year ago
Declined payments occur when a financial institution, such as a bank or credit card company, refuses to authorize a transaction. To resolve a declined payment, try the following steps:
- Review Your Billing Details: Double-check that the billing information you entered matches the details on your payment method (credit card or bank account). Ensure that the card number, expiration date, and billing address are accurate.
- Payment Method: Make sure the payment method you're using is active and has sufficient funds. If you're using a credit card, verify its credit limit.
- Contact Your Bank: If your billing details are correct and the payment is still declined, it's a good idea to contact your bank. Sometimes, banks may need to verify the transaction or provide insights into the declined payment.
If you've followed these steps and are still experiencing problems, please feel free to reach out to our customer support team through Live Chat or email. Alternatively, you can submit your inquiry using this contact form: Contact Us